At Powerwise UK, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us or that we collect from you during your interactions with our website, services, and communications. Please take a moment to read this policy carefully to understand how we handle your personal information.
1. Information We Collect
We may collect and process the following categories of personal information:
- Personal Contact Information: This includes your name, address, email address, and telephone number.
- Business Information: We may collect information about your business, such as its name, size, location, and energy consumption patterns.
- Payment Information: If you engage in transactions with us, we may collect payment details such as credit card information.
- Communication Data: This includes any communication you send to us, such as emails, chat messages, or feedback.
- Website Usage Data: We may collect information about how you use our website, including your IP address, browser type, device information, and pages you visit.
2. How We Use Your Information
We use the collected information for various purposes, including but not limited to:
- Providing our energy consultancy services.
- Processing payments and invoices.
- Responding to your inquiries and requests.
- Sending you relevant information about our services.
- Analyzing website usage to improve our online experience.
- Complying with legal and regulatory obligations.
3. Legal Basis for Processing
We will only process your personal information when there is a legal basis for doing so, including:
- When processing is necessary for the performance of a contract with you.
- When you have given explicit consent for specific processing activities.
- When processing is necessary for compliance with a legal obligation.
- When processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
4. Sharing Your Information
We may share your personal information with:
- Service providers and partners who assist us in delivering our services.
- Regulatory bodies and law enforcement agencies to comply with legal obligations.
- Third parties in connection with a merger, acquisition, or sale of all or a portion of our assets.
5. Your Rights
You have certain rights over your personal information, including the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw your consent (if processing is based on consent).
- Object to certain types of processing.
- Erase your personal information under certain circumstances.
- Restrict the processing of your personal information.
6. Data Security
We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or prominent notices on our website.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at info@powerwise.uk.
By using our services and providing your personal information, you agree to the terms outlined in this Privacy Policy.